Böcksteiner Bundesstrasse 14
5640 Bad Gastein
FREQUENTLY ASKED QUESTIONS:
1.1 I CANNOT SEE ALL SIZES FOR A PRODUCT WHEN ORDERING
This means that at the moment not all sizes are on stock, only stocked sizes will be availiable for Add to Cart
1.2 WHAT IS THE RIGHT SIZE FOR ME?
1.3 IS IT POSSIBLE TO CHANGE MY ORDER?
Please contact us as soon as possible using the massage board on the right. Include your Order Nr. →
1.4 WILL YOU START BUILDING MY ORDER BEFORE YOUR RECEIVE MY PAYMENT?
Once we receive your payment FASC will send you an order confirmation email. We will then start to process your order further and build your items and prepare them for shipment. Once your order has shipped, you will receive a shipment notification email.
2 Payment & VAT
2.1 PAYMENT METHODS
2.2 IS THE CREDIT CARD PAYMENT SYSTEM SECURE??
We provide 100% secure shopping.
In processing customer information we use the “Secure socket layer (SSL)” method to transfer data. All information transferred using this secure method will be encoded before being sent to us.
Credit card details are not stored. So dont be afraid, its 100% Secure!!!
2.3 HOW LONG DOES A BANK TRANSFER TAKE?
An inland bank transfer can take 1-4 working days, however transfers from one country bank to another will take a little longer. We cannot however speed things up, so please be patient when waiting for your transfer to arrive with us, please direct any questions to your bank regarding delays. To ensure your order is not delayed, please provide your name, surname, and order number with your payment information. Your order number can be found in in your order acknowledgement e-mail. Orders will be automatically cancelled if your payment is not received within 30 calendar days of the date the orders are placed.
2.4 WHAT ARE THE BANK TRANSFER DETAILS?
Bank code: 15095
Account number: 321061814
IBAN : AT251509500321061814
BIC : OBKLAT2L
Böcksteiner Bundesstraße 14, 5640 Bad Gastein, Austria
3 About shipping
3.1 HOW LONG DOES THE DELIVERY TAKE?
The delivery time depends on the method of payment, on the method of delivery, on the country as well as on the products.
Shipping time: The shipment within the EU takes place with DPD, Austria Post, Deutsche Post/DHL or UPS
.The shipping time (means the time that the parcel service needs to deliver the package) depends also on the country and is between 2-14 working days.
Please notice also the shipping information at the product’s site.
A bank transfer usually takes 3-7 working days. We have to wait until we have received the money before we can prepare your order. With Paypal this happens immediately.
3.2 TO WHICH COUNTRIES CAN BE DELIVERED?
We ship worldwide – also to countries outside of Europe.
3.3 HOW DOES A EXCHANGE & RETURN WORK?