After payment we will ship your order within 24 hours (1 business day). Please understand that we have no influence on delivery time of the post. However, we are always striving to keep delivery time as short as possible. After having shipped your goods you will receive an e-mail with your tracking number. We ship all packages with the Austrian post www.post.at
In Austria: 2-4 days
to Germany: 2-5 working days
in the remaining EU countries: 4-7 business days
EU third country (America, Russia, Norway, Japan, Canada, ..): 10-18 day
Standard-Shipping EU-countries: 8,90 (free above € 150,-)
Express-Shipping EU-countries: 14,90
Standard-Shipping non-EU-countries: 14,90 (free above € 150,-)
Express-Shipping non-EU-countries: 19,90
Within 14 days you can cancel or exchange your order!
When you do not like a product you can exchange it or revoke your order within 14 days without giving reasons in writing (eg letter, fax, email) or - if you received the goods before the deadline - by returning the goods.
Please, note Trackingnummer on return shipments to make tracking the package possible!
Böcksteiner Bundesstrasse 14
5640 Bad Gastein
If the goods need to be returned owing to a mistake on our part, you get the cost of return postage refunded. No fault of ours you bear the cost of return shipping.
Refund goods value or replacement options:
• refund the total value of the goods (we charge you with 7, - € for shipping & handling)
• exchange of goods with other articles (free for you)
• credit for your next FASC purchase (free of shipping costs)
Before returning please, contact our customer service at firstname.lastname@example.org
NO EXCHANGE OR REFUND ON SALE PRODUCTS!!